Why Buy From Us
Why Buy From Us?
In addition to our Free Shipping promos, our Price Match Guarantee, and our Special Coupons for email subscribers, here at StellarTelescope.com, we will always stand by our four pillars of business: Customer Service, Ease, Security, and Quality. It is our mission to ensure you are 100% satisfied with your online experience from the moment you place your order until your package arrives safely at your home.
1. CUSTOMER SERVICE
We are a small, family-owned, people-centered drop shipping business. So, if you value that "local hometown service" you simply cannot get with Amazon or Walmart, then you most certainly found the right store. You will always get support from a decision-maker on our astronomy-infused team, and be treated with the respect you deserve.
We believe strongly in personal interaction via any form of communication you prefer: Phone, Text messages, Live chat or Email! We also believe that each and every person we communicate with deserves the right to speak with a real person... and that is exactly what you will get here at Stellar Telescope!
2. SHOP WITH EASE
We believe that an online shopping experience should be simple and easy. We don’t want to inundate you with technical mumbo-jumbo that will just leave you confused and disappointed.
Our goal is to provide clear and helpful information. If our product descriptions happen to not quite answer all of your questions, feel free to drop us a line; we are happy to clear up any confusion. Our staff is trained to avoid all the market jargon with beginner astronomers, and they are also ready to provide easy-to-understand explanations for any question! We want to ensure that you have all the information necessary to purchase with confidence.
We also believe in 100%, hyper-secure shopping. We only want to do legitimate business with you, should you choose to purchase our line of products. We implement the SSL encryption that essentially creates a “digital wormhole” between you and the payment processor. This ensures any and all information that you submit will be received by the intended recipient ONLY, that is our highly trusted payment processor, Shopify. We highly value keeping your personal information just that, personal. You can see our commitment to privacy here. We also accept many forms of payment including Amazon Pay, Paypal, Various CCs and much more, so that you can choose the method that you prefer.
Rest assured, we only list well-built, high-quality telescopes and telescope products on StellarTelescope.com. You will have a wide variety of cutting-edge technology on this website to ensure a crisp and memorable sky-gazing session. If you happen to have any questions about our products, please don’t hesitate to reach out to us via our contact page.